Skills & Competencies for Nurse Manager - Phone Triage
Nurse Manager - Phone Triage job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Nurse Manager - Phone Triage
Plans and implements the overall nursing policies, procedures, and services for a contact center.
JOB RESPONSIBILITIES for Nurse Manager - Phone Triage
Maintains nursing staff by recruiting, selecting, and training clinical staff. Ensures that nurses are current in competencies, assessments, licensure, certifications, and other annual training. May provide direct patient care and is responsible for evaluating patient health over the phone.
Nurse Manager - Phone Triage SALARY RANGE
BASE 50%
$122,397
TOTAL 50%
$131,325
Job Level
M02
Job Code
HC07000611
Education/Degree
Bachelor's Degree
Reports To
Top Management
Nurse Manager - Phone Triage Skills and Competencies List
9 general skills or competencies (Job family competencies) for Nurse Manager - Phone Triage
1
Job Family Competencies –
JCAHO
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites the benefits of Joint Commission accreditation to healthcare facilities and treatment centers.
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Level 2 Behaviors
(Light Experience)
Assists in evaluating clinical and medical standards to identify quality issues and concerns.
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Level 3 Behaviors
(Moderate Experience)
Analyzes clinic and medical policies to ensure clinical compliance with the accreditation requirements.
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Level 4 Behaviors
(Extensive Experience)
Advises leadership on resolving accreditation and regulatory issues affecting clinical care standards.
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Level 5 Behaviors
(Mastery)
Designs medical programs and processes based on the JCAHO guidelines to achieve clinical quality transformation.
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2
Job Family Competencies –
Case Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites the fundamental regulations and requirements of healthcare insurance providers.
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Level 2 Behaviors
(Light Experience)
Assists in implementing a comprehensive plan of care based on the client's illness and medical history.
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Level 3 Behaviors
(Moderate Experience)
Coordinates clients' treatment plans and care services with clinicians and key support system members.
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Level 4 Behaviors
(Extensive Experience)
Delivers training on emerging case management protocols and guidelines to ensure compliance with regulatory authorities.
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Level 5 Behaviors
(Mastery)
Designs case management software to streamline documenting and tracking patients' details and issues.
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3
Nurse Manager - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Nurse Manager - Phone Triage
Proficiency Level - 4
5
Competency for -
Nurse Manager - Phone Triage
Proficiency Level - 5
12 soft skills or competencies (core competencies) for Nurse Manager - Phone Triage
1
Core Competencies –
Budgeting
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Compiles a list of basic issues and risks for conducting our budget processes.
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Level 2 Behaviors
(Light Experience)
Applies established guidelines for conducting our budgeting processes.
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Level 3 Behaviors
(Moderate Experience)
Communicates budget objectives and plans to help identify financial trends and create budget forecasts.
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Level 4 Behaviors
(Extensive Experience)
Anticipates organizational income and expenses to make forecasts and develop budget plans.
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Level 5 Behaviors
(Mastery)
Adapts relevant industry trends on techniques in financial budgeting in our organization.
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2
Core Competencies –
Quality Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes how operational activities and quality management practices fit together to achieve the desired outcomes.
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Level 2 Behaviors
(Light Experience)
Assists in identifying and planning the quality standards for our business's products and services.
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Level 3 Behaviors
(Moderate Experience)
Analyses the effectiveness of quality metrics to drive quality improvement efforts.
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Level 4 Behaviors
(Extensive Experience)
Consults in implementing quality policies, procedures, and metrics to enhance quality management.
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Level 5 Behaviors
(Mastery)
Champions the implementation of the latest quality management tools, technologies, and methodologies to improve quality performance.
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3
Nurse Manager - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Nurse Manager - Phone Triage
Proficiency Level - 4
5
Competency for -
Nurse Manager - Phone Triage
Proficiency Level - 5
Summary of Nurse Manager - Phone Triage skills and competencies
There are 0 hard skills for Nurse Manager - Phone Triage.
9 general skills for Nurse Manager - Phone Triage, JCAHO, Case Management, Patient Rights, etc.
12 soft skills for Nurse Manager - Phone Triage, Budgeting, Quality Management, Risk Management, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Nurse Manager - Phone Triage, he or she needs to be proficient in Budgeting, be proficient in Quality Management, and be proficient in Risk Management.
9 general skills for Nurse Manager - Phone Triage, JCAHO, Case Management, Patient Rights, etc.
12 soft skills for Nurse Manager - Phone Triage, Budgeting, Quality Management, Risk Management, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Nurse Manager - Phone Triage, he or she needs to be proficient in Budgeting, be proficient in Quality Management, and be proficient in Risk Management.
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